Customer Experience Manager

My client is a rapidly growing Fintech company who are eager to welcome a Customer Experience Manager into their team.

You will play a vital role in expansion, ensuring that clients receive unparalleled support and value throughout their journey. Reporting directly to the Sales Director, you will collaborate with various departments to enhance client onboarding, training, and retention.

This is a fantastic opportunity for someone eager to help shape best practices in customer experience as their client base grows.

Responsibilities:

1. Onboard new clients and guide them towards success.
2. Build and maintain strong relationships with clients, ensuring they achieve their goals.
3. Proactively identify clients at risk and provide necessary support.
4. Deliver ongoing training and assistance to enhance client experience.
5. Gather feedback and testimonials to improve our services.
6. Maintain a positive image of our brand in all client interactions.
7. Achieve and exceed performance targets consistently.
8. Keep detailed records of activities in our CRM system.
9. Collaborate with other departments to refine our product offerings.
10. Strive for continuous improvement in all aspects of your role.

Requirements:

1. Proven experience in SaaS Customer Success or Account Management.
2. Exceptional communication and relationship-building skills.
3. Strong organisational abilities with a proactive mindset.
4. Ability to upsell and cross-sell effectively.

Benefits:

1. Private Medical Insurance
2. Life Assurance
3. Pension Scheme
4. Electric Car Scheme
5. Cycle to Work Scheme
6. Charitable Giving Scheme
7. 25 days Annual Leave plus Bank Holidays, additional leave for Christmas.

For IMMEDIATE consideration send your CV to Jade at i2i recruitment today!