Customer Experience Industrial Placement

Customer Experience Industrial Placement

This year we're offering placements in two areas of Customer Experience:

• Relationship Management
• Research & Customer Experience

On our Relationship Management Industrial Placement, you’ll develop more by gaining an understanding of all aspects of the mortgage market, with a particular focus on the intermediary market.

On our Research & Customer Experience Industrial Placement, you’ll deliver more by building rewarding relationships across the organisation and externally to understand customer needs, resolve problems and support the delivery of the Society blueprint.

Brokers provide 85% of the Society's mortgages, and are therefore critical to our success. Over the course of 12 months, you’ll build your understanding of the mortgage market and process, with particular focus on the intermediary market.

You’ll also attend development workshops and complete a project with other Industrial Placements aligned to our Social Impact strategy. Our Industrial Placements provide a direct pathway to our graduate development programmes post-University.

Our Mortgages and Financial Wellbeing function has approximately 3,000 colleagues working towards our mission to provide the best mortgage service in the UK. When joining the Intermediary Relationships Industrial Placement, you’ll specifically operate across our Intermediary Relationships teams which consist of Broker Support and Business Development Managers that support both Residential & Buy-to-let Mortgages.

Location

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week based at our Bournemouth office.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

On this Industrial Placement, you’ll develop over a 12-month period gaining the knowledge, skills and network our Mortgages & Financial Wellbeing function requires and provide you with experiences to inform your future career choices.

The Industrial Placement journey will focus on developing an understanding of all aspects of the mortgage market, with a particular focus on the intermediary market.

You’ll gain access to a bespoke 12-month project aligned to our Social Impact strategy to develop core business skills, providing opportunities to learn new skills and apply them in a different context to your day job. You’ll build a community and work alongside a range of diverse like-minded Industrial Placements from across the organisation.

About you

Dare more. Develop more. Deliver more.

• Bold in living our Customer First behaviours, you are innovative and have a growth mindset.
• Development is something you expect and embrace.
• You push for high performance – from yourself and those around you.
• You have a high standard of numerical, written, and verbal communication skills.
• You’ll have the ability to analyse and problem solve to identify challenges and propose solutions.
• Through research and experience, you’ll have commercial awareness of Nationwide Building Society and the Financial Services industry.

Entry requirements:

The 12-month placement runs from Sept 2025 – Sept 2026.

You must be studying toward an undergraduate degree in any discipline.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A real job – you’ll be contributing to the organisation while you learn.
• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
• Up to 2 days of paid volunteering a year.
• Life assurance worth 8x your salary.
• A great selection of additional benefits through our salary sacrifice scheme.
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus.
• Access to training to help you develop and progress your career.
• 25 days holiday.

What makes us different

At Nationwide, we're making banking fairer, more rewarding and for the good of society. Unlike the banks we are owned by our members, not shareholders. That’s anyone who banks, saves or has a mortgage with us. Which means we can always focus on what’s best for them. It’s our fundamental difference.

You'll feel that difference when you join our Early Careers programmes. When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We’ll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, you’ll then be invited to attend one of our assessment centres which run from February 2025.