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Customer Experience Executive
Venn Group
Bramhall
On-site
GBP 25,000 - 35,000
Full time
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Job summary
An established industry player is seeking a Customer Experience Executive to enhance their customer service team. In this role, you'll be the vital link between the company and its clients, managing inquiries through phone, email, and messaging platforms. Your responsibilities will include addressing HR-related questions and ensuring smooth invoicing processes. This position offers an exciting opportunity to contribute to a dynamic work environment where your communication skills and problem-solving abilities will be highly valued. If you are passionate about customer service and ready to make a difference, this is the role for you.
Qualifications
- Strong communication skills to engage with customers effectively.
- Knowledge of HR processes and administration tasks.
Responsibilities
- Manage customer communications via various channels.
- Handle HR-related inquiries and ensure timely payments.
Skills
Tools
Job description
Customer Experience Executive waiting to be filled
Venn Group have been approached by a Private Company, and would like to introduce the following available position:
Position: Customer Experience Executive
Location: Stockport/ Office based
Length: Permanent
Hours: Full Time
The role will predominantly involve:
- Communicating with internal and external customers via phone and email
- Managing communication lines such as WhatsApp, emails, calls and online presence
- Completing HR related enquiries, including contracts, references and P45’s
- Dealing with queries relating to payments, expenses, and payslips
- Addressing any queries and complaints regarding payslips and payments
- Enabling smooth invoicing and timely payments
- Keeping up to date with general administration duties
To find out more about this role or to apply, please send a CV to SCampbell@venngroup.com.
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