Customer Experience Assistant

Plexus; Kelso; Hybrid; GBP 25,000 - 35,000

Job description

Be You - Our people create our best Plexus.

Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team.

We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.

Who we are and what we do?

We help our customers deliver products to the world which have a profound impact on people’s lives.
From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service.

Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.

Purpose Statement: The Customer Experience Assistant I is proactive, detail-oriented and passionate about delivering best in class customer experiences. They play a key role in organizing and executing customer visit logistics from end-to-end, as well as performing receptionist duties and administrative tasks. They are self-starters who combine organizational acumen and professionalism, and are driven by being a team player.

Key Job Accountabilities:

• Champion the Plexus brand by understanding and adhering to strategic brand foundations in order to deliver best-in-class site experiences.
• Facilitate the customer visit process on behalf of the customer providing support and guidance in areas such as menu planning, room selection and set-up, sourcing and securing vendors, logistical planning, travel (on occasion) and day-of execution.
• Maximizing meeting space utilization by supporting the reservation and meeting space management process working with teams to effectively use meeting space including addressing space conflicts and negotiating space needs.
• Supporting day-of execution including coordination with teams/vendors, last-minute logistical needs, ensure effective set-up/execution for the visit, providing course correcting direction when needed, and facilitation of the visit survey.
• Managing and fostering relationship with team members, vendors, customers and other key stakeholders through effective communications, collaboration and engagement with the purpose of delivering best in class visit experiences.

Education/Experience Qualifications:

• A Bachelor’s Degree or pursuit of Bachelor's is preferred.
• 1 year of related experience is required.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

• Strong verbal and written skills, including proofreading.
• Outstanding customer focus.
• Ability to provide direction across the organization.
• Ability to multi-task and prioritize.
• Excellent organizational skills.
• Experience with travel arranging.
• Ability to maintain confidentiality.
• Knowledge of office equipment printers/fax/scanners.
• Proficient in Google Workspace or Microsoft Office Suite, with exceptional PowerPoint skills.

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Why you will love it?

At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world.

At Plexus, you will find:

• A workplace centered on collaboration and integrity.
• Supportive leadership teams that value work-life balance through a flexible work environment.
• An inclusive environment that values diverse backgrounds, experiences, and expertise.
• Flexible career paths across a variety of disciplines.
• Innovative design solutions and state-of-the-art technology that improves lives.
• Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields.

Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Bespoke development plan.
• Online learning and formal development programs.
• Full-time, permanent employment contract.
• Enhanced pension contributions.
• 33 days of annual leave (inclusive of public holidays).
• Paid family leave.
• Private medical insurance.
• Group income protection insurance.
• Employee Assistance Program (EAP).
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle to work scheme.
• Volunteer time off.
• Flexible Hybrid Working Available (role dependent).
• Life assurance.
• Occupational health.
• Vision care discounts.
• Discount schemes.
• Company sick pay scheme.
• Onsite gym/ discounted gym.

Application Process

We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.