Customer Experience Apprentice

TN United Kingdom; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job description

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Customer Experience Apprentice, Liverpool

Client: Maersk

Location: Liverpool, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 14bbdbfaf7d8

Job Views: 2

Posted: 18.04.2025

Expiry Date: 02.06.2025

Job Description:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and high-paced environment. You will focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society, and for each other.

What we are looking for:

The core purpose of this role is to provide consistent, high-quality customer service and administration tasks for the department.

Our Customer Experience Apprentices are responsible for owning the end-to-end customer experience; identifying issues proactively, building strong relationships with stakeholders, and identifying improvements which benefit both Maersk and our Customer.

Key Responsibilities:

1. Responsible for following a standard set of rules to manage customer expectations (proactively and reactively) and processes documentation within the assigned scope.
2. Supports the wider Customer Experience team in delivering higher performance on productivity, accuracy, and timeliness, as per agreed SLA.
3. Participates in teamwork and projects across functions.
4. Manages the end-to-end shipment process in compliance with all company procedures.
5. Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
6. Owns customer issues and facilitates their timely and effective resolution by engaging relevant stakeholders.
7. Supports Area drive for eCommerce-related initiatives, issues, enhancement ideation and overall usage.

Requirements:

1. Excellent communication skills and the ability to communicate confidently.
2. Passion for customers and service delivery.
3. Well organized when working under pressure.
4. Team player: Works together with others in the business unit to achieve results, fosters teamwork.
5. Able to multitask and balance time across multiple priorities.

Does this sound like the career for you? Apply Now

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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