Customer Experience Advisors

• New Permanent Customer Experience Positions in York!
• To work for a reputable non-profit business!

About Our Client

Page Personnel have just registered multiple Customer Experience Positions to join a reputable non-profit business in York on a permanent basis. The business is going through a significant growth period, which would be an extremely exciting time to join the organisation. They provide full training and an excellent development plan!

Job Description

As a Customer Experience Advisor, you will be working in a Contact Centre Based Environment and will be the first point of call for members, answering a range of enquiries and guiding them through the claims process. The role will be mainly telephone-based and will also involve corresponding with customers over email and, when required, other platforms. You will need a high level of empathy and be extremely supportive and caring, alongside being passionate about the customer experience.

The Successful Applicant

Ideally, you will have customer service experience from a range of backgrounds such as retail, hospitality, and healthcare. You should possess:

1. Exceptional customer service skills and a passion for improving the experience.
2. The ability to prioritise high volumes of workload and work in a busy environment.
3. Caring, supportive, and have a high level of empathy and understanding.
4. Excellent team player skills.
5. Good problem-solving abilities.

What's on Offer

Salary of £23,400+, reputable business within the non-profit sector, easily accessible location in York, free parking, excellent transport links, full-time and part-time hours available, hybrid working, excellent training and coaching induction, progression and development plan, fantastic on-site facilities, free gym on-site, excellent benefits package, discounts at all major retailers, Monday to Friday 9am-5pm, health and well-being activities, incentives and socials, opportunity to get involved with supporting the community and charities, excellent culture and team, immediate interview.