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Customer Experience Advisor
Michael Page (UK)
Leeds
On-site
GBP 24,000 - 28,000
Full time
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Job summary
An exciting opportunity awaits as a Customer Experience Advisor in Leeds! Join a reputable legal business that values your growth and offers comprehensive training from day one. In this role, you will support clients navigating the remortgage process, ensuring prompt resolutions to inquiries while maintaining high service standards. You'll thrive in a dynamic contact center environment, collaborating with a dedicated team to provide exceptional support. With no shift patterns or weekends, enjoy a balanced work-life while contributing to a progressive firm with a bright future ahead. Apply now for an immediate interview!
Benefits
Qualifications
- Previous customer service experience from various backgrounds.
- Excellent communication skills and confident telephone manner.
Responsibilities
- Support clients through the remortgage process and handle inquiries.
- Work in a busy contact center and assist caseworkers with documentation.
Skills
Job description
- A new exciting Permanent Customer Experience Advisor Position in Leeds!
- To work for a reputable and progressive Law Firm!
About Our Client
Michael Page have just registered a new exciting Permanent Customer Experience Advisor Position in Leeds to work for a reputable Legal Business with lots of exciting plans for 2025!
If you are looking to join a company which will invest in you from day one provide the best training and progression plan then this could be the role for you!
Please apply now for an immediate interview!
Job Description
As a Customer Experience Advisor, you will be supporting clients that are going through the remortgage process, handling a variety of enquiries ensuring these are resolved promptly and efficiently alongside service level agreements.
You will be handling a high volume of inbound calls and will be working alongside a team of caseworkers to chase up documentation and information required for the file.
The role will be working in a busy contact centre environment, ensuring the remortgage process is as smooth as possible and the highest level of support is provided!
The Successful Applicant
Previous customer service experience from a range of backgrounds.
Able to work in a demanding and busy environment.
Excellent communication skills and a confident telephone manner.
Able to work under pressure and towards set timescales.
An excellent team player.
What's on Offer
Salary of £24000+; reputable business within the Legal Sector; full training provided; excellent progression and development plan for all employees; Leeds City Centre; superb offices and facilities; excellent team and environment; no shift patterns or weekends; good benefits; progressive and reputable business within a fantastic name in their market; immediate interview available.
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