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Customer Engagement Specialist
Power NI
Omagh
Hybrid
GBP 25,000 - 35,000
Full time
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Job summary
An exciting opportunity awaits as a Customer Engagement Specialist with a forward-thinking company in Omagh. This role offers a blend of office and remote work, allowing you to engage with customers and provide exceptional service. You'll be the first point of contact for commercial queries, ensuring a seamless experience for all clients. With a focus on teamwork and motivation, this position is perfect for those who thrive in a dynamic environment. The company values career progression and offers a range of benefits, including competitive salaries and wellness programs, making it an ideal place to grow your career while contributing to a positive customer experience.
Benefits
Qualifications
- Excellent numerical, spoken, and written communication skills.
- Strong IT skills with a good working knowledge of MS Office.
Responsibilities
- Be the first point of contact for all commercial queries.
- Deliver a customer experience that is second to none.
Skills
Tools
Job description
Power NI Omagh, Northern Ireland, United Kingdom
Contract Full Time - Permanent
Working Hours: 37 hours Monday to Friday
Hybrid Working: 2 days working from the office and 3 days working from home
Power NI, part of Energia Group, has an exciting opportunity for Customer Engagement Specialists based in Omagh. Reporting to the Commercial Care Team Leader, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none. We are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, enhancing your earning potential.
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- A suitable place to work at home and a good broadband connection.
- Strong IT Skills with a good working knowledge of MS Office.
- Open to learn about new products and services in a fast-paced, ever-growing industry.
- Competitive salary + Up to 10% annual Bonus
- Annual Cost of Living Review
- 23-25 days Holiday Allowance + 11 stats and opportunity to buy more
- Career Progression and Development - Almost 100% of our promotions are from within the organisation
- Internal L&D courses, mentoring, external networking and year-round learning
- Enhanced Maternity and Paternity Pay
- Family Friendly Policies
- Health Care Sick Pay
- Award Winning Wellbeing Programme
- Wellbeing Fund - to be used towards anything that energises you from Gym equipment or membership to Reflexology
- Sports Club
- Social Club
- Laya Virtual Gym Membership
- Free Flu Jab
- Cycle to Work Scheme
- Volunteering days and more
- Customer Care
- Customer Service
- Customer Focus
- Contact Centre
- Numerical
- MS Office
- Communication (Verbal And Written)
Entry level
Full-time
Other
Utilities
All applications should be submitted online. Once the vacancy has closed, we will review all submissions and will be in touch with the next step in the process. Best of luck!
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