Customer Engagement Specialist

Daisy Communications; Nelson; On-site; GBP 22,000 - 25,000; Full time

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

This role is a busy, customer-facing role delivering exceptional levels of service and meeting sales targets consistently. You will also receive ongoing coaching and feedback to develop your sales skills.

Salary: £22,308 rising to £25,000 per annum following probation + uncapped commission (realistic OTC of £800 per month)
Location: Nelson
Working Hours: Monday to Friday – 08:30/09:00 – 17:00/17:30 (37.5hrs)

Responsibilities

• Make outgoing customer calls; identifying opportunities to sell products by way of a customer visit.
• Understand clients’ business communications requirements.
• Create and manage a sales pipeline.
• Book an agreed number of appointments per day.
• Report on sales opportunities.
• Proactively upskill and self-learn.
• Work towards set targets, KPI’s, goals and objectives.
• Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact.
• Collect Key Decision Maker contacts.
• Collect all contract end date information.
• Obtain additional information where possible to maximise customer contact details.

Qualifications

• Previous proven telesales, telemarketing or commercial experience would be advantageous.
• Industry experience is preferred but not essential as training will be given.
• Target & KPI driven.
• Excellent communication skills; verbal and written.
• Ability to develop trusting relationships.
• Fast thinking.
• Self-motivated.
• Resilient and strong-willed.
• Enthusiastic and willing to learn.
• The ability to work under pressure.
• Strong team worker.
• Computer literate.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer:

• 25 days holidays, plus bank holidays.
• Professional development to help you achieve your personal goals.
• Eye care vouchers available and discounted Medicash membership.
• Access to discounts and savings at more than 1,200 retailers.
• An additional day off on your birthday or if you're getting married.
• Auto enrolment following probation into a salary pension scheme.
• Access to exclusive offers on a range of Daisy products.

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