Customer Engagement Specialist

Contechs Consulting; Coventry; On-site; Full time

Job description

Customer Engagement Specialist

Based in Coventry

£23.96 - Inside IR35 - Umbrella Rate

£17.96 - PAYE

40 Hours per week.

Job Summary

Contechs are seeking a dedicated and enthusiastic Customer Engagement Specialist to join our dynamic team. The ideal candidate will excel in fostering relationships with clients, ensuring their needs are met while promoting our services. This role requires strong communication skills, both verbal and written, and the ability to engage effectively.

The Role:

1. An expert Customer Engagement Specialist who can offer and deliver robust solutions, whilst always adopting a Customer First approach, which achieves fast case resolution.
2. You will be able to identify opportunities for process improvement, both in the Customer Relationship Centre and Retailer network, and ensure this is raised through the relevant reporting platform.
3. Promote a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved.
4. Provide support to our network to assist them in achieving a 'best in class service' driving customer loyalty and retention.
5. Achieve positive results that generates high Customer Satisfaction and loyalty.

WHAT YOU'LL NEED:

1. Retail Management/Supervisor/Team Leader Experience is desirable.
2. Stakeholder Management experience.
3. Exceptional Customer Service skills - Call Centre experience is preferable.
4. Strong communication skills, both written and verbal.
5. Strong stakeholder negotiation skills.
6. Results orientated with a determination to make things happen.
7. A highly motivated, energetic and inspirational team player.
8. Clear demonstration of a Customer First mind-set in everything you do.
9. Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
10. Ability to understand, interpret and action improvements.
11. Strong decision making and problem-solving skills.
12. Ability to make quick and competent decisions.

If you are passionate about engaging with clients and possess the necessary skills, we invite you to apply for this exciting opportunity as a Customer Engagement Specialist.