Customer Engagement Manager

Customer Engagement Manager

We're seeking a Customer Engagement Manager with housing sector experience and ActiveH software proficiency. This role involves managing customer relationships, identifying new business opportunities, and ensuring customer satisfaction.

Responsibilities:

1. Manage designated customer accounts, scheduling regular meetings and gathering feedback.
2. Conduct product demonstrations and support the tender process.
3. Coordinate contract renewals and invoicing.
4. Liaise with various departments to ensure timely processes.
5. Engage with customers to provide trials and gather feedback.

Skills Required:

1. Excellent communication skills (written and verbal)
2. Strong documentation skills
3. Commercial awareness and product knowledge
4. Account management experience
5. Time management skills

Desirable Skills:

1. ActiveH software experience
2. Proficiency in Microsoft JIRA and Confluence
3. Bid management and technical writing experience
4. Sales and marketing skills

General:

1. Mainly remote work with occasional office and site visits.
2. Attendance at team meetings and industry events as required.

Benefits:

1. Remote / Flexible working
2. Career and Development opportunities

Interested? Please Click Apply Now!