Customer Engagement Business Assurance And Controls Lead

Buscojobs; Greater London; On-site; GBP 60,000 - 100,000

Job description

Customer Engagement Business Assurance and Controls Lead

Department : AR Controls Office

Division : Australia Retail

Location : Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As the Customer Engagement Business Assurance and Controls Lead within the AR Controls Office, you are responsible for monitoring the risk and controls environment across Customer Engagement and where relevant broader Retail division.

This includes :

• Supporting the Australian Retail Head of Controls to drive consistency, remove duplication and uplift risk capability and effectiveness across the Controls Office and in the risk management practices of the Retail Division
• Providing leadership and oversight of the activities of the Customer Engagement portfolio
• Ensuring coordination of, and alignment with, Customer Engagement activities of the Portfolio-aligned team
• Embedding visibility of the risks and controls and best practice across the value chain, in line with CPS230 and including Customer Engagement owned Critical Operations
• Providing risk management and regulatory support and advice to the business
• Fostering strong collaboration and connection with the Business and with Line 2 to drive better risk management practices
• Driving a balanced capacity and load across the portfolio as required

Role Type : Permanent, Full-Time

Role Location : 833 Collins Street, Docklands VIC 3008

What will your day look like?

This role is accountable for :

Business Risk Assessments and Control Environment

• Provide risk management support over Risk Management activities, liaising with the Customer Engagement dedicated team as needed to ensure consistency in risk management processes
• Identify opportunities to uplift, optimise and automate the control environment
• Oversees the collation and drafting of applicable Board and senior management reporting into a range of Board and Forum papers
• Acts as primary contact on forum content and the NFR framework for senior leaders to help manage risk across the business
• Provides Assurance input and support for Product owners as part of the product review paper preparation for APC

Compliance Management

• Leads the provision of compliance support across the BUs to a range of stakeholders to ensure continued adherence to compliance requirements and obligations, including development of controls as needed to manage obligations
• Supports completion of Compliance plans, attestation etc to manage obligations in line with NFR Framework

Assurance

• Leads the provision of governance support and guidance, critically reviewing, challenging where necessary and offering capability uplift to the business in order to better manage the application of ANZ’s risk management frameworks
• Completion of deep dives through events root cause analysis, assurance activities and thematic reviews / analysis

Regulatory and Business Change Support / Advice

• Ensures that the business has given adequate consideration around risks, obligations and controls impacted / introduced by business initiative or regulatory and strategic change
• Provide guidance on regulatory change activity and other business change to the Business in order to meet compliance obligations
• Provides support on completion of prudential attestations to meet regulatory requirements
• Oversees coordination of responses to regulatory requests for information from sources across the business and submits to Line 2 and Legal

Internal Audit Support

• Provides coordination and management of scheduled internal audits, including responding to IA data requests

Risk Data and Reporting

• Leads the collaboration and connection with other relevant teams in the Controls Office and across the business to respond to reporting needs for NFR hub and NFR Framework reporting requirements
• Responds to reporting and data requests for the Business
• Ensures the completeness, quality and integrity of risk data in NFR Hub

Capability Management

• Leads the program of training and capability uplift across the Customer Engagement dedicated teams
• Supports the implementation of the NFR uplift program involving the transformation of the operating model and control proposition through automation and simplification and driving risk culture uplift
• Creates and maintains simple, effective processes and enhanced capability in order to conduct key NFR processes
• Leads, owns and develops the growth and usage of risk platforms and tools within the Customer Engagement dedicated teams and across the Controls Office to help identify and manage operational risk in more proactive, agile ways
• Oversees demand management for the team to ensure that the right work is prioritised and staffed appropriately to meet business expectations

Overall Service Delivery and Team Management

• Leads and fosters strong collaboration and connection with stakeholders in Line 2 and across the organisation to strengthen risk awareness and responses
• Sets the direction, objectives and minimum standards for the team and oversees performance against these
• Builds a high performing, engaging team environment that looks to foster high standards, role clarity, development and flexibility across the function
• Champions ANZ values and coaches staff in order to continue to improve a strong risk culture and uplift capability
• Oversees capability development in the team in line with the services and expertise that the business needs
• Collaborates across the Customer Engagement dedicated teams in order to continuously improve operational risk and compliance activities to achieve better outcomes

What will you bring?

To grow and be successful in this role, you will ideally bring the following :

• 10+ years proven experience in a similar risk management role within a large and complex organisation (preferably within banking)
• Demonstrated ability to identify, develop and implement initiatives that lead to improved controls environment and operational risk, governance and assurance management
• Ability to respond to challenges associated with operational risk, governance and assurance, including the regulatory environment and best practice
• Strong analytical and problem solving skills and the ability to use insights to influence key decisions
• Ability to partner effectively with senior stakeholders to manage risk across the portfolio
• Understanding of the need to mitigate business operational risks in line with established risk management and compliance frameworks

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 88659.