Customer Education Specialist (Arbor Finance)

Location: Remote
Salary: £30,000 - £32,000

About us

At Arbor, we’re on a mission to transform the way schools work for the better. We believe that there’s a better way to work, starting by giving everyone the right tools and technology for the job. We’re building a platform and products we believe in, as well as a strong, diverse team of experienced specialists, ex-teachers, and Edtech engineers passionate about making a difference in the sector.

About the role

We are looking for a communicative and passionate Customer Education Specialist (Arbor Finance) to join our Customer Education team. You will provide expert guidance and support to educational institutions to help them optimize and find the most value from our Arbor Products. The role involves training and consulting with schools, supporting managed services, troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve educational outcomes.

Core responsibilities

• Deliver majority of training online, with very limited in-person training.
• Design and deliver services to schools, MATs, and partners using professional knowledge.
• Pitch training and consultancy appropriately to users and partners in a concise way.
• Understand at least one Arbor Product's functionality, features, and best practices, and articulate these to customers.
• Deliver managed services for schools and partners.
• Keep up to date with product updates, changes to legislation, and new processes.
• Own and keep training materials relevant.
• Self-reflect and provide feedback to the team to ensure a well-rounded customer experience.
• Travel to Arbor offices and occasionally client sites as needed.

About you

• Relevant background in the Education sector.
• Ability to articulate technology to a range of individuals, including non-technical users.
• Excellent presentation and communication skills.
• Positive approach to learning new things and troubleshooting issues.
• Friendly and eager to help.
• Good sense of humour and able to inspire others.

Desirable

• A proven track record in training.
• Analytical skills.

What we offer

The chance to work alongside a passionate team and see the impact of your work every day. We also offer:

• A dedicated wellbeing team with initiatives such as mindfulness and mental health training.
• 32 days holiday (plus Bank Holidays).
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay).
• Private Dental Insurance.
• Access to services such as Calm and Health Assured.
• Flexible working arrangements.
• Social committees for team events.
• Professional development training budget.
• Volunteer with a charity of your choice for a day each year.
• Dog friendly offices!

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair recruitment process. If you require any reasonable adjustments during your application or interview process, please reach out to us at careers@arbor-education.com.

Arbor Education is an equal opportunities organisation.

We support and promote diversity and equality, encouraging applications from all backgrounds.

Refer a friend: Know someone who would be good for this role? Refer a friend, family member, or colleague, and if they are offered a role with Arbor, we will thank you with a voucher valued up to £200! Email: careers@arbor-education.com

Please note: We are unable to provide visa sponsorship at this time.