Customer Development Assistant

Job Advert: Customer Development Assistant

Salary: £25 - £30k (depending on experience) + bonuses

Hours: 09:00 - 17:30, Monday to Friday

Holiday: 23 days per year + bank holidays

Location: Chelmsford

Benefits: Free on-site parking, Regular company social events, Free tea/coffee, Close proximity from Chelmsford train station

Based in our offices on the outskirts of Chelmsford, the Customer Development Executive will join our current Sales team. Liaising with customers and suppliers on a daily basis via the telephone and ticketing systems, you will be a key member of the sales support team as you ensure the customers are kept informed of their order status and the team can provide accurate information to all enquiries. This role is fundamental to the team being able to deliver timely and accurate information.

Key responsibilities include:

1. Qualifying incoming calls from customers to ensure you fully understand their requirements
2. Fielding calls from suppliers resolving any queries and escalating as appropriate.
3. Creating opportunities from incoming calls and emails and quoting accordingly.
4. Quote and Sales order follow-up calls, on a daily basis.
5. Processing online orders, upselling and switch selling where appropriate.
6. Dealing with all inbound tickets via the Zendesk system, responding within agreed timescales
7. Ensuring all inboxes are maintained and Service Level Agreements regarding Response Times are maintained
8. Build customer and supplier relationships by providing a professional and timely response
9. Processing Customer details on various customer portals
10. Any other duties required by managers

Skills Required:

1. Highly motivated team player with good interpersonal skills and the ability to form good working relationships with people.
2. Happy to work to team targets with an ambition to exceed minimum expectations.
3. Good communication skills, both written and verbal
4. Previous work experience within a target-driven environment.
5. Strong IT and computer literacy skills (including spreadsheets, CRM systems, email.)
6. Good punctuality and time management
7. Organised with great attention to details.
8. Ability to take initiative and to work independently with an accountable approach.
9. An ability to 'hit the ground running' to deliver excellent customer care
10. Willingness to learn
11. Strong attention to detail
12. Able to work to deadlines

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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