Customer Delivery Drivers, 7.5T

John Lewis Partnership; Norwich; On-site; GBP 29,000 - 32,000; Full time

Job description

At a glance:

Roles Available: Customer Deliver Hub: Driver Installer & Technician

Position: Permanent

Location: Bessemer Road CDH (Norwich)

Salary: Please note from 01/04/25 the expected starting rates for an Installer will be £29,000 (Annual) & Technician will be £32,000 (Annual).

Please note: Due to the nature of these roles, we require all applicants to be over 18 to apply.

Driver Installer's Key Responsibilities:

Your day will see you start at the delivery hub where you are based before heading out on route where your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential Skills/Experience You'll Need as a CDH Driver Installer:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) by the first day in role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology.

Desirable Skills/Experience You Can Bring to the Installer Role:

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

Driver Technician's Key Responsibilities:

Your day will see you start at the delivery hub where you are based before heading out on route where your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing a variety of products (including wall-mount TVs, integrated appliances, hard-wired appliance installations) efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment.

Please note this role requires heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential Skills/Experience You'll Need as CDH Driver Technician:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology.

Desirable Skills/Experience You Can Bring to the Technician Role:

• Experience in-home delivery and installation of electrical and furniture products.
• Experience with electrical installations (including integrated appliances) and wall-mount TVs.
• Installation and disconnection of white goods.
• TV installation.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories, and cooking appliances.
• Assembly of flat pack.