Customer Delivery Drivers, 7.5T

ENGINEERINGUK; Norwich; On-site; GBP 29,000 - 32,000

Job description

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Sector: Retail and Wholesale
Role: Driver
Contract Type: Permanent
Hours: Full Time

About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity to bring our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a two-person delivery crew. Apply today for one of our Driving roles available at Bessemer Road CDH!

At a glance:
Roles Available: Customer Deliver Hub: Driver Installer & Technician
Position: Permanent
Location: Bessemer Road CDH (Norwich)
Salary: Please note from 01/04/25 the expected starting rates for an Installer will be £29,000 (Annual) & Technician will be £32,000 (Annual).
Please note: Due to the nature of these roles, we require all applicants to be over 18 to apply.

Driver Installer's key Responsibility:
Your day will see you start at the delivery hub where you are based before heading out on route where your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need as a CDH Driver Installer:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) by the first day in role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology.

Desirable skills/experience you can bring to the Installer role:

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

Driver Technician's key Responsibility:
Your day will see you start at the delivery hub where you are based before heading out on route where your responsibilities will include:

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing a variety of products (including wall-mount TVs, integrated appliances, hard-wired appliance installations) efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment.

Please note this role requires heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need as CDH Driver Technician:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology.

Desirable skills/experience you can bring to the Technician role:

• Experience in-home delivery and installation of electrical and furniture products.
• Experience with electrical installations (including integrated appliances) and wall-mount TVs.
• Installation and disconnection of white goods.
• TV installation.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances.
• Assembly of flat pack.

About The Partnership
We're the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong, embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:
It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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