Customer Complaints Advisor

Salary:

GBP27,000

Start Date: 24th April 2025

Who we are:

We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

Role Details:

Complaints Handler

Location: Glasgow, UK - Start Date: 27th March 2025.

Working Hours: Monday to Friday

Salary: GBP27,000; GBP13 per hour

Hybrid Working

Responsibilities:

1. Assist customers via telephone and email to increase customer satisfaction.
2. Deliver the highest quality of customer service to enhance the customer experience and resolve complex complaints.
3. Build rapport with empathy and care.
4. Resolve complex issues within time constraints and prevent complaints from being escalated to the Energy Ombudsman.
5. Achieve assigned key performance indicators / targets.
6. Navigate between different computer systems.

Benefits:

1. Enhanced CSP & Maternity/Paternity Scheme.
2. Employee Assistance Programme - a free and confidential personal support service available 24 hours a day.
3. Cycle to work scheme - Save up to 42% off a new Bike.
4. Store Discounts - up to 25% off Gym Membership, up to 10% off the cost of a holiday and much more.

Requirements:

1. Twelve months back office complaints experience within a call centre.
2. Ability to adapt and learn.
3. Strong communication and listening skills.
4. Computer literacy.
5. Knowledge of the UK energy market is desirable.

Next Steps:

Feel ready to jump in? Click Apply Now or contact the team:

Email us:

Expected hours:

40 per week

Work Location:

In person

Expected start date:

24/04/2025