Customer Complaints Administrator

CONNELLS GROUP; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job description

Customer Complaints Administrator

We are looking for an enthusiastic and highly motivated Customer Complaints Administrator (also known locally as a Customer Care Executive) to complement our Customer Care Team within our Lettings Department in Annesley, Nottingham.

Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role, ensuring that our customer's concerns are dealt with in a professional manner.

What's in it for you as a Customer Care Executive?

1. Get full training and development
2. A good understanding of the residential lettings industry
3. Opportunity for gaining Qualifications in residential lettings
4. Fast paced, fun and friendly environment
5. Regular team meetings
6. Full company briefings
7. A career pathway, with opportunities across the business

Key responsibilities of a Customer Care Executive

1. Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
2. Responsible for impartially and fairly investigating concerns and responding to customer correspondence, both verbal and written.
3. Speaking with customers and other areas of the lettings business to form a complete investigation.
4. Calculating and proposing any gestures of goodwill and updating the customers within pre-determined timescales.
5. Formulating a thorough written response to concerns/complaints, explaining your findings.

Skills and Experience required to be successful as a Property Manager

1. Strong customer service skills and a confident communicator.
2. Excellent communication skills – both written and verbal.
3. Good at building and maintaining relationships with customers and stakeholders across the business.
4. Effective time management and managing expectations.
5. Excellent planning and organisational skills.
6. Good analytical ability.
7. Previous experience in either Lettings or in a complaint handling role is desirable, but full training will be given.

Benefits

1. Aviva Digicare + workplace / Car leasing and cycle to work scheme
2. Colleague discount scheme / Perks at work / Gym discounts
3. Life assurance / Workplace pension scheme
4. 23 days annual leave, increasing with length of service (and your birthday off)

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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