Customer Communications Manager

E.O.N Worldwide; London; Hybrid; GBP 30,000 - 50,000

Job description

We're looking for a Customer Communications Manager to join our Customer Inlife Communications team delivering end to end online and offline communications.

You'll write, create, build and deploy engaging, customer centric communications and work collaboratively with our Go to Market, Creative, Tech, Customer Ops and Commercial teams to deliver key business initiatives.

Here's a taste of what you'll be doing:

• End to end customer communications delivery of emails, SMS and offline content along the whole customer lifecycle - bringing the E.ON Next and Sainsbury's Energy brands and tone of voice to life by aligning with other communication experts in the team to ensure consistency across all channels.
• Translating regulatory and complex requirements into simple, easy to understand, caveat free (where possible) communications for our customers.
• Bring attention to detail to everything you do - the smallest details make a big difference.
• End to end campaign delivery using multiple tools and print houses - then monitoring performance, providing wider stakeholder updates on a regular basis.
• Establishing and building relationships with key stakeholders across the business to deliver work requests and identify areas where communications and content can be improved to reduce pain points - as well as with our print and post suppliers to manage fulfilment including stock, forecasting and reconciliation reports.
• Problem solving - when things don't go to plan, you'll need to move quickly to come up with alternative solutions, using your relationships to deliver positive outcomes.

Are we the perfect match?

• Energy industry experience is strongly preferred with a solid understanding of the regulatory requirements relating to customer communications along the customer lifecycle.
• Experience of writing engaging copy following tone of voice guidelines, with experience of embedding this within a business and able to convey complex information simply, with excellent attention to detail.
• Experienced in simultaneously planning, executing and evaluating multiple communication deliveries in a fast-paced environment.
• Ability to work with full autonomy and able to collaborate with multiple stakeholders and build relationships with third parties that deliver results.
• Track record of delivering business requirements within agreed timescales - implemented directly yourself through a content management tool or via development teams.

It would be great if you had:

• Ability to build emails in html code.
• Knowledge of accessibility principles and creating accessible content, regardless of channel.
• Experience of managing third party print providers to manage offline communications production.

Here's what else you need to know:

• Role may close earlier due to high applications
• 9 Month fixed term contract.
• We'll have regular team socials and lively team chats
• Competitive salary
• Location - London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB or Nottingham - E.ON Next office, Trinity House, 2 Burton St, Nottingham NG1 4BX.
• Working environment: Flexible hybrid working - a blend of in the office and home working.
• Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
• 26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.
• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
• Excellent parental leave allowance.
• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.