Customer Care Team Member

CK International; Dungannon; On-site; GBP 10,000 - 40,000; Full time

Job description

CK International is an innovative company, focused on delivering high quality products to our marketplace. We aim to help our people realise their potential. As the market leader in waste compaction equipment in the UK and throughout Europe, we pride ourselves on our quality of engineering, dedicated customer service and aftersales support.

Due to an internal structure change, we have a fantastic opportunity for a Customer Service Team Member to join our team. The ideal candidate will preferably come from a customer service or engineering environment.

Job Purpose

To handle open Customer Care tickets to resolution or escalation in order to deliver best in class service to our customers.

Main duties and responsibilities

• Handling allocated tickets to resolution
• This involves but is not limited to
  • contacting customers to clarify issues
  • booking engineers' works
  • updating works onto the schedule
  • updating line manager with new works booked for review
  • sending job quotations
  • sending engineers' job sheets to the customer for works completed
  • administering the building of new customers' information into our systems
  • administering customer systems such as Ecovardis and Avetta
  • invoicing of completed jobs daily
  • other admin duties as required

Qualifications and experience:

• Minimum 1 year experience in a Customer Service / Admin role
• Minimum 5 GCSEs to include Maths and English at grade C or above
• Competent in use of Microsoft suite, e.g. emails, Word and Excel
• Good attention to detail
• Good communicator with the ability to build strong relationships with the CK team, 3rd party suppliers, and customers
• Ability to work to deadlines
• Strong teamworking ethic