Customer Care Specialist, Wiltshire

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You will be working within the Customer Care Team and will be responsible for case managing customer complaints and enquiries from stakeholders, ensuring the highest service standards from receipt to resolution, as well as capturing and sharing learning from complaints to enable improvements to the customer journey.

Your new role

You will manage complaints in line with both complaints policy and procedures and the Housing Ombudsman Code, to deliver a fair, empathetic, timely, and customer-centric response to customers.

What you'll need to succeed

1. You will have a minimum of 5 GCSEs, C and above.
2. You must have good experience working in a customer service environment, ideally in a complaint handling role.
3. You will have experience of managing complex and sensitive customer queries.
4. You must have excellent awareness of the diverse needs of customers.
5. You must have the ability to analyse, interpret, and compare data/information from various sources to complete detailed investigations and provide accurate and clear responses to customers.

This role is not working in the contact Centre. It is a complex complaint investigation.

What you'll get in return

Customer Care Specialist
Chippenham
Salary - £25,000-£31,300 per annum - depending on skills and experience.
Contract type - Permanent.
Working hours - Full Time (37 hours)