Customer Care Specialist - Ballarat

Company : Australian Red Cross Lifeblood

• Permanent part-time opportunity - 48 hours per fortnight

Varied shifts across a rotating roster - Monday to Saturday

Located at Ballarat Donor Centre and Donor Mobile Unit, VIC

Salary starting from $32.31 per hour + Penalties (if applicable) + Super + Salary Packaging and more

Discover life-giving possibilities

Lifeblood is more than just a job or a career; it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life-giving donations for life-changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Our Ballarat Donor Centre and Donor Mobile Unit are looking for a Customer Care Specialist with excellent customer-facing skills and a genuine passion to deliver an exceptional service to our donors. You will play a key role in supporting our donors through their donation process. Full training is provided, so along with the above, all you need is the curiosity and motivation to learn the process of collecting blood and biological products.

A day in the centre could see you:

• Greet and interview potential donors to understand their eligibility and suitability to donate
• Complete routine blood pressure and haemoglobin tests
• Set up machines and collections equipment
• Insert and remove needles safely to collect whole blood, plasma, and platelets
• Monitor donors post-donation and assist them with rebooking their next donation
• Work collaboratively to achieve collection targets

Our paid, flexible self-paced training program ensures you are well-supported with both on-the-job practice and scheduled online classes. No prior qualifications or experience in healthcare is required; our team members have come from a variety of diverse industries and backgrounds.

Besides having a real passion to deliver an amazing donor experience, you’ll need to:

• Be comfortable with needles and blood/biological materials
• Occasionally lift between 9-22.7kgs
• Frequently stand, walk and bend to set up and pack down machines and blood products
• Be flexible to work varied shifts on a fortnightly rotating roster from Monday to Saturday, including weekends and afternoon shifts across both the Donor Centre and Donor Mobile Unit.

This role is being offered on a permanent part-time basis with 48 hours per fortnight. The role will require you to work across both the Donor Centre and the Donor Mobile Unit. While working as part of the Donor Mobile Unit, regional travel and overnight stays are required.

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employees' wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:

• A range of salary packaging benefits including the option to package up to $15,900 of your salary
• Ability to purchase additional annual leave
• Discounted private health cover with fantastic corporate benefit
• Discounted access to 1,430+ gyms & pools all over Australia
• Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
• Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear and more

Excited about this opportunity? Apply now and discover a career filled with life-changing possibilities.

Next steps

When it comes to recruitment, we progress suitable candidates through the hiring process as soon as we can, so we encourage you to submit your application as soon as you're able to. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Sophie Eberhardt on.

Please note: applications sent directly to this email address cannot be accepted.

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.