Customer Care Specialist - Aftersales PC

About this role:

We are looking for a Customer Care Specialist to join BYD. The successful candidate’s primary goal is to resolve all customer queries and ensure customers are satisfied with the company’s service or products. The perfect candidate will have an aptitude for following policies, have a confident communication manner, and perform all tasks with customer satisfaction in mind.

Tasks & Typical duties/responsibilities may include, but are not limited to, the following:

1. Responding to customer complaints via BYD portal, emails, and calls;
2. Escalating problems to the technical team or other members of the product team;
3. Updating customer information in the company database;
4. Providing information about new and existing products and services;
5. Making sales and processing payments when necessary;
6. Performing administrative tasks as assigned by the Supervisor.

Required skills, qualifications and experience:

1. 2+ years previous customer service/contact centre experience;
2. Attention to detail;
3. An effective communicator with a commitment to providing exceptional levels of customer service;
4. Excellent verbal and written communication skills;
5. Active listening skills;
6. Patience and ability to remain calm under pressure;
7. Excellent interpersonal skills;
8. Ability to accept criticism;
9. Good time management;
10. Sales and persuasive skills.

We offer:

1. Performance and experience-based competitive remuneration;
2. Scottish Widow workplace pension;
3. 25 days paid holidays + public holidays;
4. On-site free parking;
5. Department & company-wide teambuilding events;
6. An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create a positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions, BYD is dedicated to building a zero-emission ecosystem.

About BYD UK

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.