Customer Care & Sales Specialist

Mindful Chef | B Corp; West Midlands; Hybrid; GBP 20,000 - 30,000; Full time

Job description

More Than Just A Job

Are you tired of the same old 9-5 routine and looking for something more exciting? If you're after a boring, traditional job, we're probably not the place for you. But if you want to be part of a vibrant, forward-thinking company, keep reading!

We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We're on the hunt for a Customer Care and Sales Specialist to join our energetic, fun, and driven Customer Care team—a team we truly believe to be at the heart of everything we do.

What We Are Looking For

Are you adaptable, driven, and great at communicating? Are you passionate about going the extra mile to make customers happy? If so, you might be the perfect fit for us! We need enthusiastic brand ambassadors who know our products inside out and are eager to deliver top-notch customer service. Whether you’ve worked in retail or another field, if you want to take your career to the next level, we want to hear from you.

You are

• Empathetic and patient with customer needs.
• Ready to tackle new challenges and learn on the go.
• Keen to improve relationships with the Mindful Chef community.
• A creative problem-solver with a positive attitude.
• Comfortable using multiple platforms daily.
• Excellent phone manner.
• Confident in making outbound calls, engaging with customers, and identifying opportunities to retain and grow our customer base.
• Results-driven with a passion for hitting targets and contributing to business growth.
• Comfortable handling objections and using persuasive communication techniques to convert hesitant customers into loyal subscribers.

You will
Communication: Connect and engage with customers via phone, email, and chat to ensure they receive the best service.

Problem-Solving: Work closely with our couriers and other business teams to resolve delivery issues and always find innovative solutions with a smile.

Sales & Retention: Conduct winback and retention calls to re-engage customers and encourage them to continue their subscription. Proactively reach out to potential leads to introduce them to Mindful Chef and highlight our benefits. Identify customer pain points and offer tailored solutions to improve retention and increase revenue.

Upselling & Cross-Selling: Confidently introduce additional products, upgrades, and offers that align with customers' needs, helping them get the most out of their subscription.

Goals: Help us maintain a customer satisfaction score of 95% and a Trustpilot score of 4.4 – because we aim to stay the UK’s no.1 recipe box by hitting personal and team goals! Additionally, work towards reducing our customer acquisition cost (CPA) to below £25 by successfully converting winback opportunities and increasing retention rates.

Working Hours
Schedule: Sunday to Thursday, 10am-7pm (1-hour lunch break).

Hybrid Working: 1 day a week in the office - we believe in building in-person connections. This is usually on a Tuesday or Wednesday.

Location: Redditch B98 9DB

Why us?
Impact: Through our partnership with One Feeds Two, we’ve donated over 19 million meals to schoolchildren in poverty—that's a whole lot of food!

Recognition: We’ve won numerous awards and are backed by the world’s largest food and beverage company.

Benefits: Enjoy 38 days of holiday, flexible working, 6 months of maternity pay, a personal learning budget, 50% off all Mindful Chef products, a shiny MacBook, MC-branded swag, free food (breakfast, lunch, and snacks), a gym in the office, and private health insurance through Vitality.

Wellbeing: Access to Mental Health First Aiders and a focus on your overall well-being as well as team-driven well-being activities such as move-athons, lunch and learns, etc.

Continuous Support: A personalised 1-1 training approach, recognising that one rule doesn't fit all.

Modern Tech: We’re a Google and Slack business using Dixa to communicate with our customers and a custom-built platform to manage them.

Rewards: A 10% bonus paid monthly, subject to performance. Plus, a commission for hitting sales KPI’s!

Are you ready to join a fun, energetic team that values your success? Apply now, and let’s create something amazing together!

Interview Process: There will be a two-stage interview process so you know we're the right fit for you, and we know you're the right fit for us. You’ll also have the chance to speak to one of your potential colleagues to really get a feel for the team culture!

About Us
We are MINDFUL. This is intrinsic to everything we do. From the healthy recipes we design, to the local, expert and caring suppliers we select and the way we treat each other, our customers and our environment.

We are PERSONAL. We started Mindful Chef with our friends and families as customers and those are the kind of relationships we want to maintain however big we grow. Being real and true to ourselves and each other.

We are UNAFRAID. We want to be the best – to challenge conventions, to think differently and be imaginative in how we solve problems. Brave enough to take on the big players and to do what’s right even when it’s difficult.

Equal Opportunities
At Mindful Chef, we embrace diversity and inclusion as a foundation that enriches our culture and fuels the success of our business. We are mindful of everyone’s differences and we take pride in the unique perspectives, experiences, and talents that each individual brings to our team.

We are unafraid to tackle biases and challenge stereotypes, fostering an inclusive environment where everyone feels valued and empowered to contribute their personal strengths. Our commitment to diversity is not just a policy; it's a personal and collective responsibility that we take to heart.

We believe that by being mindful of our differences, unafraid to confront barriers, and embracing the personal stories and journeys of our team members, we can achieve greater innovation, creativity, and harmony in the workplace. Together we celebrate diversity, and together, we are better.