Customer Care Representative

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Representative to join our Customer Care Centre (CCC) where you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.

Core hours are 8am-4pm & 10am-6pm (rotating), it's an office-based role (in Camberley). This is a 7-day contract so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirement. Working extended hours are eligible for overtime/enhanced pay.

Your Role:

1. Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks.
2. Forward all logged Service/Application calls to the respective Technical/Applications support teams.
3. Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business.
4. Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.

Your Expertise:

1. Experience dealing with customers over the phone and face to face.
2. Skills in handling several tasks at the same time against tight deadlines.
3. Experience working to deadlines in a pressurised environment and working in a team.
4. SAP and Siebel experience (advantageous).

Our Benefits:

1. 26 days' holiday with the option to buy or sell an additional 5.
2. Up to 10% employer pension contribution.
3. Share and bonus scheme.
4. Access to our flexible benefits from private medical insurance to dental cover.
5. Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

As an equal opportunity employer, we welcome applications from individuals with disabilities.