Customer Care Manager - Housing

Customer Care Manager - West Midlands

Covering: Black Country, Birmingham, Worcestershire.

Edge Careers Residential is recruiting a Customer Care Manager for a residential development in the West Midlands.

As Customer Care Manager, you will lead the team managing the development throughout the defects liability period and liaise between internal teams, customers, and contractors. Your goal is to reduce defects and lift surveys while ensuring genuine customer satisfaction and managing spending.

Duties include:

1. Manage internal and external teams
2. Lead on final post-completion of inspection
3. Drive relationships between sub-contractors and the division
4. Deal with escalated or complex issues
5. Support the department to ensure any post-exchange issues are effectively and efficiently dealt with
6. Carry out other appropriate ad hoc duties as and when required
7. Analyse, report, and identify areas for improvement

For further information or a confidential chat, please contact us.