Customer Care Manager

Your mission

If you are a dynamic, international customer care manager, this one is for you: in this role, you will ensure a great experience for our customers from the initial onboarding, roll-out and ongoing support.

Your profile

At Boost inc, we value personality and ambition over degrees. For an optimal start, the ideal candidate brings the following background:

• You’ve mastered complex global client projects, with a sharp technical understanding to back it up
• You’re a natural communicator, super organized, and a born leader
• You are a hands-on, independent worker, willing to travel internationally
• You’re London-based or ready to relocate to be closer to our Woolwich office

The following are not must-haves, but great:

• Experience working (or living) in international environments
• Foreign language skills, notably French, Italian, Spanish, German or Portuguese

Our offer

• Attractive remuneration
• Private health insurance
• Free fruit, snacks, tasty coffee and in-office meals at great price
• Exceptional learning opportunities. You will be part of a fast growing scale-up with a dynamic team, with an opportunity to learn from a highly talented group of people
• On-site parking

Your responsibilities

• Manage the customer care center: You lead a team delivering fast, top-tier client support to our clients
• Oversee client onboarding: You ensure smooth project delivery with clear communication throughout the process from order to installation
• You continuously improve workflows optimizing the onboarding and customer care processes
• Be the go-to for our clients and internal stakeholders building strong relationships and have a problem solving character