Customer Care Manager

Your mission

If you are a dynamic, international customer care manager, this one is for you: in this role, you will ensure a great experience for our customers from the initial onboarding, roll-out and ongoing support.

Your Responsibilities

1. Manage the customer care center: You lead a team delivering fast, top-tier client support to our clients.
2. Oversee client onboarding: You ensure smooth project delivery with clear communication throughout the process from order to installation.
3. You continuously improve workflows optimizing the onboarding and customer care processes.
4. Be the go-to for our clients and internal stakeholders, building strong relationships and demonstrating a problem-solving character.

Your profile

At Boost Inc, we value personality and ambition over degrees. For an optimal start, the ideal candidate brings the following background:

1. You’ve mastered complex global client projects, with a sharp technical understanding to back it up.
2. You’re a natural communicator, super organized, and a born leader.
3. You are a hands-on, independent worker, willing to travel internationally.
4. You’re London-based or ready to relocate to be closer to our Woolwich office.

The following are not must-haves, but great:

1. Experience working (or living) in international environments.
2. Foreign language skills, notably French, Italian, Spanish, German, or Portuguese.

Our offer

1. Attractive remuneration.
2. Private health insurance.
3. Free fruit, snacks, tasty coffee, and in-office meals at great prices.
4. Exceptional learning opportunities. You will be part of a fast-growing scale-up with a dynamic team, with an opportunity to learn from a highly talented group of people.
5. On-site parking.

About Us

Be a part of the next generation of vending. Boost Inc provides concepts for unattended retail by creating stand-out, efficient, and sustainable experiences. Today, Boost Inc has 130+ employees and operates in several countries. We combine hardware, software, and a deep understanding of the needs of vending operators, machine manufacturers, caterers, and brands. With the majority of our footprint in Europe, we create engaging points of sale in the following product categories: coolers and smart solutions, checkouts and micro markets, coffee and vending machines. We focus on transforming digital vending equipment into interactive and digital points of sale and help our customers streamline their operations to earn more for existing locations and capture future growth opportunities. As well as working with leading operators and retailers, we deploy our equipment through our own operation via Boostbar - currently the fastest growing operator in Switzerland. Headquartered in Zurich, Boostbar is committed to leading the transition towards healthy, sustainable, and personal refreshment choices at work and on-the-go.

Here You Can Find More Information

www.boostinc.com / www.boostbar.ch