Customer Care Manager

Are you passionate about delivering exceptional customer service in the housing industry? Do you have extensive knowledge of NHBC standards and thrive in customer-focused roles? If so, we have an exciting opportunity for you!

We are recruiting on behalf of one of Scotland's most awarded housing developers, based in the West of Scotland. This is your chance to join a highly respected and innovative business committed to excellence in both design and customer satisfaction.

The Role:

1. Ensure that all homes meet NHBC standards and exceed customer expectations.
2. Act as a critical liaison between the developer and customers, ensuring a seamless and enjoyable experience.
3. Handle queries efficiently and professionally, maintaining the company's reputation for outstanding customer care.
4. Contribute to the continuous improvement of processes and customer satisfaction levels.

What We're Looking For:

1. Extensive knowledge of NHBC standards and regulations.
2. Proven experience in a customer-focused role, preferably in residential construction or housing development.
3. Exceptional communication and interpersonal skills, with a passion for delivering first-class service.
4. A proactive and solutions-oriented mindset.

What's On Offer:

1. The opportunity to work with a multi-award-winning housing developer known for their high-quality homes and dedication to innovation.
2. A supportive and dynamic work environment.
3. Competitive salary and benefits package.
4. Location: West of Scotland.

If you're ready to take the next step in your career and join one of Scotland's leading housing developers, we'd love to hear from you!