Customer Care - Drakehouse- Full Time

McDonald's United Kingdom; Sheffield; On-site; GBP 20,000 - 24,000; Full time

Job description

Overview

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Location

Sheffield - Drake House
Drake House Retail Park
Sheffield
United Kingdom
S20 7JJ

Training and Support

At McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• Free meal during your shift
• Pension scheme
• Flexible scheduling

Why Work Here

Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

If you lead with a genuine smile and have an ability to connect with others, you’ll be well on your way to fitting into our team.

For this role, you’ll love dealing with different types of people and working as part of a team. You’ll bring the energy and efficiency to every shift, without skipping the details. Whatever you’re doing, you like to get it done right – every time.

Frequently Asked Questions

Yes. McDonald’s offer pronoun name badges that can be ordered upon crew request, including He/Him/His, She/Her/Hers, and They/Them/Theirs.

McDonald’s is an equal opportunities employer and we support applications from people from all walks of life. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants, which helps us to better serve our customers.

As part of the McDonald’s application process you are able to request support for the recruitment process. If you're an individual with a disability, or if you have a condition that you believe may impact the recruitment process, for example completing an interview or assessment, we'll be happy to make reasonable adjustments to support you.

Yes! McDonald’s has a wellbeing hub on the staff website. Our colleagues also have access to the Employee Assistant Programme (EAP), run by AXA health care, that offers a variety of services.