Customer Care Coordinator

Customer Care Coordinator

We are looking for a Customer Care Coordinator to support our client at their site in Central Southend.

Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.

Responsibilities:

1. Provide outstanding customer service to improve customer satisfaction and nurture client relationships
2. Operate with self-awareness inspiring a culture of continuous improvement
3. Place customers at the centre of everything you do, understanding their wants and needs
4. Provide responsive action to customer demand
5. Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

The Role:

1. Working as part of a team to ensure processes and procedures are followed accurately
2. Coordinating the daily workflow for the management of service delivery to assigned customer contracts
3. Answer all telephone calls promptly and appropriately
4. Proactively resolving customer enquiries within first contact
5. Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
6. Setting client expectations and striving to exceed these at all times
7. Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
8. Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
9. Produce client facing estimates and quotations
10. Process purchase orders
11. Coordinate email traffic within the central shared inboxes
12. Upload data from service intervention records into the CMMS
13. Using the company CRM system
14. Booking out daily despatches using DHL courier service
15. Closing down jobs on system once despatched
16. Workshop updates. Carrying a laptop around the workshop to obtain this information
17. Dispatch – involving picking & packing cases and boxes to up to 25kg.

Job Details:

1. Permanent employment
2. Monday to Friday 37.5 hours per week
3. Based in central Southend
4. Parking on-site

If you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel on 01702 464444 or send your CV to julie.paton@121personnel.co.uk or aimee.page@121personnel.co.uk