Customer Care Coordinator

Wheatstone Solutions; Forty Green; On-site; GBP 35,000; Full time

Job description

Customer Care Coordinator - GBP35,000 - Beaconsfield - Permanent

Introduction

A new opportunity has arisen for a Customer Care Coordinator to join my client, a House Builder, based in the Beaconsfield area. This role involves providing an excellent level of customer service to meet the needs of homeowners after sales.

This is a full-time office-based role.

The Role:

1. Reporting to the Head of Department, you will deliver an excellent level of customer care service meeting the needs of homeowners after the sale.
2. Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
3. Provide support and advice to sub-contractors.
4. Speak with Site or Construction teams as necessary to ensure customers' queries are answered accurately, efficiently, and consistently.
5. Take ownership of the homes covered and the customers you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

Key Skills:

1. Customer service experience within the House Building/Construction/Maintenance Contractor industry.
2. Excellent communication skills.
3. Excellent attention to detail.

For more information, please apply below or contact Chris Ellis at Wheatstone Solutions.