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Customer Care Coordinator
Wheatstone Solutions
Birmingham
On-site
GBP 30,000
Full time
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Job summary
An established industry player is seeking a Customer Care Coordinator to enhance customer service for homeowners post-sale. This role is pivotal in ensuring customer satisfaction by addressing queries and defects, coordinating with construction teams, and providing proactive support. The ideal candidate will possess strong customer service experience within the house building industry, coupled with excellent communication skills and attention to detail. Join a dynamic team where your contributions will directly impact customer experiences and service excellence in the construction sector.
Qualifications
- Experience in customer service within the house building industry is essential.
- Strong communication and attention to detail are crucial for this role.
Responsibilities
- Deliver excellent customer care service to homeowners post-sale.
- Discuss property defects and ensure relevant trades are appointed.
Skills
Job description
Customer Care Coordinator - £30,000 - Birmingham - Permanent
An opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Birmingham area. This role involves providing an excellent level of Customer Service meeting the needs of homeowners after sales.
- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowners after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors.
- Speak with Site or Construction teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customers you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
- Customer Service experience within the House Building/Construction industry
- Excellent communication skills
- Excellent attention to detail
For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
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