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Customer Care Co-ordinator
Office Angels
Northampton
On-site
GBP 1,000
Full time
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Job summary
An established industry player is seeking a dedicated Customer Service representative for an immediate start in Northampton. This role involves ensuring all customer contacts are handled with professionalism and courtesy, coordinating with colleagues to maintain service levels, and liaising with various teams to ensure efficient resolution of issues. With a commitment to excellence and a supportive working environment, this position offers an exciting opportunity for those passionate about customer care. If you thrive in a dynamic setting and enjoy problem-solving, this role is perfect for you.
Qualifications
- Experience in customer service roles with a focus on communication.
- Ability to handle inquiries professionally across various channels.
Responsibilities
- Handle all customer contacts professionally and courteously.
- Coordinate with colleagues for continual telephone cover.
- Liaise with management and subcontractors for efficient service.
Skills
Job description
Customer Service
Monday - Friday 37.5 hours per week
£13 p/h
Northampton
Temp - Immediate start
Duties to include:
- Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded.
- Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
- Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
- Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost-effective manner.
If you are interested in this role please contact hannah.nash@office-angels.com.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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