Customer Care Champion - Service Delivery

Date Posted: 2024-11-04

Country: United Kingdom

Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom

Job Title: Customer Care Champion

Role Overview:

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

Otis is growing and we are recruiting a Customer Care Champion working within our Service Delivery Team, based in Leicester. The hours of work will be 8am-4pm Monday to Friday.

Acting as the primary interface between our internal and external customers, you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

On a typical day you will:

• Build effective relationships with our key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks.
• Provide agreed customer bespoke reports through use of the Otis CRM system.
• Support Account managers and provide relevant information where requested with customer meetings.
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

What you will need to be successful:

• You are passionate about excellent customer service.
• You have excellent written and verbal communication skills.
• You are a team player and are able to work under pressure to deliver business commitments.

What’s In it For Me / Benefits:

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards plus benefits.

We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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