Customer Care Champion

Otis Elevator Co.; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job description

Date Posted: 2024-10-15

Country: United Kingdom

Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom

Job Title: Customer Care Champion

Role Overview

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

Otis is growing and we are recruiting a Customer Care Champion working within our Parts Team. The working hours will be 8am-4pm.

On a typical day you will:

1. Produce purchase orders using the Otis business systems for supply of parts or site works and update the purchase requisition system with all relevant data.
2. Answer telephone enquiries from engineers.
3. Obtain authorisation from the relevant repair or field manager for payment of relevant invoices.
4. Ensure all relevant parties are communicated to with regards to location and movement of parts.
5. Source pricing, part numbers, and lead-times from outside suppliers.

What you will need to be successful:

1. You are passionate about excellent customer service.
2. You have excellent written and verbal communication skills.
3. You are a team-player and are able to work under pressure to deliver business commitments.

What’s In it For Me / Benefits:

1. You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
2. We offer you remuneration in accordance with local standards plus benefits.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering, and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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