Customer Care Advisor - Van

Motus Truck & Van have an exciting opportunity for someone to join our fabulous team in Ipswich.

We’re expanding our team, and we are looking for a dedicated, motivated Van customer care advisor with excellent communication skills.

Do you have:

• Previous experience in customer service?
• Experience with volume work?
• Able to work within a team?

If your answers are YES… then you may be the person we have been looking for!

You will receive a full two weeks onboarding training within the contact centre with full support from the manager and assistant manager.

What will you be doing?

• Responsible for managing and responding to all inbound calls on the booking and enquiry line, ensuring customers' queries are addressed promptly and professionally.
• Responsible for Van and car MOT, Service and fault bookings, coordinating schedules to meet customer’s needs.
• Effectively manage inbound Truck/Van sales enquiries & allocate to sales execs whilst adhering to process and using the CRM/Dealerweb platform.
• Upselling care service plans to new & existing customers.
• React efficiently to the customer alert platform (Cockpit) and contact customers to inform of any warnings regarding their vehicle’s current status & update diary as required.
• Any further administration tasks to support the wider group and Van service departments.
• Ensure that customer expectations are met daily.
• Daily focus on Key Performance Indicators to achieve the required standard.
• Resolve customer-related issues in a professional and timely manner, keeping the Assistant Manager aware of progression.
• Deliver dealer & manufacturer standards to the customer.
• Maintain a high level of customer satisfaction.
• Be process-oriented.
• Be flexible and adaptable to change.

Monday - Friday, 09:30am - 18:00pm.

You will be required to work 1 in 5 Saturdays 08:00am until 12:00pm (Half day will be given back in Lieu).

Salary of £23,795 per annum plus company bonus (On target earnings you can earn up to £33,995).

Who are we looking for?

The successful candidate will have:

• The ability to produce work to a very high standard.
• A team player mentality.
• An awareness of Health and Safety procedures/policies.

Our Company Benefits:

When you join Motus Truck & Van from Day 1 you'll have access to a comprehensive benefits package including:

• Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service.
• Auto-enrolment Pension Scheme with employer contribution.
• Medical insurance discounted scheme.
• Referral bonus if you introduce your friends.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Salary Finance.
• Family & Friends Discounted Car Scheme.
• On-site Mental Health First Aiders.
• Discounted Healthcare Scheme.
• X2 basic salary Life Assurance.
• Uniform provided.

As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.

Here at Motus Truck & Van we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Truck & Van wants to be part of your future.

Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Truck & Van we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for.

Motus Truck & Van is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely based on skills and experience.