Customer Care Advisor, North Lincolnshire

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Customer Care Advisor, North Lincolnshire

Location: North Lincolnshire, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

84a77f65df39

Job Views:

8

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

About The Role

Whether arranging a delivery, helping with a product query or dealing with a complaint, our Customer Care Advisors are responsible for creating award-winning, positive experiences. Bright, friendly, and attentive, our brilliant teams are focused on doing the best for our customers. They're the ones with first-class communication skills and they do it professionally and efficiently every time. If you're resourceful and a confident communicator, you could find a role where your personality and passion allows you to make a real difference to the customer experience.

Main responsibilities:

1. Proactively resolving customer queries and issues through various channels of communication.
2. Taking ownership of each customer call to provide the best resolution.
3. Provide all Wren customers with an exceptional experience.
4. Assist stores with any related queries or concerns relating to the systems or processes.
5. Identify and report on any processes that could result in a poor customer experience.
6. Demonstrate empathy and clear understanding when liaising with customers in a professional manner.

About You

Desired skills and knowledge:

1. Attentive with a strong focus on the customer experience.
2. Passionate with the ability to take ownership of customer queries and confidently resolve issues where required.
3. Ability to effectively organise and prioritise your own workload.
4. Excellent oral and written communication skills.
5. Proven ability to thrive in a fast-moving environment.
6. Flexible with working hours & overtime, including weekends & evenings.
7. Excellent attendance with proven reliability and can adhere to the agreed work schedule.

What Wren Offers:

1. Free healthcare package helping you get the care you need, when you need it! It offers unparalleled access to a GP, diagnostics, treatment and much more!
2. Access to countless discounts on large retailers, days out, restaurants and much more!
3. Ensure your family's financial security with our comprehensive benefit package, including invaluable protection in the event of unforeseen circumstances.
4. Free access to our state-of-the-art on-site gym, open 24/7.
5. Enjoy subsidised meals in our two fantastic restaurants.
6. Free on-site parking.
7. Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers.
8. Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral.
9. The Wren Flyer bus is available to take you to and from work, enabling you to save on bridge fees!
10. Free refreshments brought directly to your desk throughout the day.
11. Free annual eye tests as well as a contribution to new glasses.
12. Free uniform included that you can also claim under the HMRC allowance.