Customer Care Advisor - Fixed Term Contract

Service Desk Advisor – Fixed Term Contract

Working Hours: Monday to Friday 8am – 5pm

Salary: £25,000 per annum increasing to £26,000 after probation

Our client, part of a global organization, is seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor on a fixed term contract for up to 9 months.

The overall purpose of the role is to work as part of a team to provide high quality day-to-day support to enable the effective operation of their customer service desk.

Duties To Include

1. Answer all incoming calls.
2. Process and update requests from the client base, internal personnel, and suppliers via telephone, fax, e-mail, or web.
3. Accurately process reactive, planned, and statutory compliance tasks.
4. Action reactive requests from our client base and log all requests on the in-house computer system.
5. Liaise with site-based engineers and field-based facility managers to action requests as necessary.
6. Liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
7. Ensure that timeframes are adhered to in relation to service level agreements.
8. Be responsible for own suite of clients and ensure that all operational and financial procedures are adhered to.

Candidates Suitable For This Role Will

1. Be proficient in Microsoft Office Information Technology software (Word, Excel, and PowerPoint) is essential.
2. Any previous experience working with an internal database would be advantageous.

It Is Essential For The Right Candidate To

1. Have excellent verbal and written communication skills.
2. Be organized and able to multi-task.
3. Be able to use time as a valuable resource and manage own time to achieve required outcomes.
4. Be able to work under pressure.
5. A minimum of one-year experience working in a help desk environment is desirable.
6. Working experience in a customer-focused setting is essential.

The role is working within a beautiful open plan office, with a friendly team. Progression and development opportunities are abundant.

If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions and ask for Jo Glover. Alternatively, submit your application for consideration.

Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.