Customer Care Advisor

About The Role

As a Customer Care Advisor at AAH, your main responsibility will be to promptly answer inbound calls from customers and colleagues across the UK. Working within given targets will be a key focus of this role, whilst always offering excellent customer service.

You will take new orders over the phone and deal with order queries and complaints, ensuring that any complaints are handled through the appropriate channels and are resolved in a timely manner. Together we will continue to deliver an efficient, safe and vital healthcare service to our customers.

Why AAH?

AAH are the leading medical supplier in the UK, impacting millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals, and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods. By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, a regional role, or even at our Head office - the opportunities are endless.

Our ability to shape the future of healthcare depends on the passion and hard work of our people. In return for performing your role, the benefits you will receive are:

1. 20 Days Annual Leave - rising by 1 day per year of service up to 25 days.
2. Market leading maternity, paternity, and adoption leave.
3. Full support from our employee assistance programme including a health and well-being app.

About You

To be successful in this position, you will need to be very much a ‘people person’, a strong communicator and be able to work in a fast-paced environment. Experience in a call centre or customer service environment is desirable and the ability to communicate well is essential.

About Us

Every day, millions of people rely on AAH Pharmaceuticals to deliver their medicines. We are the UK's leading wholesaler and distributor of pharmaceutical and healthcare products, serving pharmacies, hospitals, and doctors nationwide. We offer services across the whole supply chain, from medicines manufacturers to delivery to the end consumer, supplying a full range of healthcare products including ethicals, generics, PIs, and OTCs.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion. We take a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.