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Customer Care Advisor

Maitland Selwyn

Stafford

Remote

GBP 25,000 - 35,000

Full time

3 days ago

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An established industry player is looking for a dedicated Customer Care Advisor to join their team on a 4-month contract with the potential for a permanent role. This position offers the flexibility of home-based work, allowing you to provide essential aftercare support to new homeowners. You will be responsible for resolving post-purchase issues, managing warranty claims, and ensuring compliance with internal processes. With a focus on communication and problem-solving, this role is perfect for someone with a passion for customer service. Join a company that values diversity and offers a supportive environment for all employees.

Flexible working hours

No weekend work

Home-based work

Potential for permanent position

Minimum 3 years’ experience in customer care or aftercare.
Strong communication and problem-solving skills.

Provide aftercare support to new homeowners, resolving post-purchase issues.
Liaise with customers, builders, and contractors to address maintenance queries.

Customer Care Experience

Communication Skills

Problem-Solving Skills

Attention to Detail

Customer Care Advisor – New Homes (4-Month Contract, Potential for Permanent)

We are seeking an experienced Customer Care Advisor for a 4-month contract in the new homes sector, with the potential for a permanent position. The role will be home-based with occasional office visits in Perton, Acton Gate, Telford, and Shrewsbury.

Role Details:

Hours: Monday to Friday, 11:00 AM – 3:00 PM (Flexible)
No Weekend Work
Salary: Competitive (Experience-based)

Key Responsibilities:

Provide aftercare support to new homeowners, resolving post-purchase issues.
Liaise with customers, builders, and contractors to address maintenance queries.
Manage warranty claims and feedback to improve service.
Ensure compliance with internal processes.

Requirements:

Minimum 3 years’ experience in customer care or aftercare (new homes/property sector).
Strong communication and problem-solving skills.
Ability to work independently with attention to detail.

What We Offer:

Flexible working hours with no weekend work.
Home-based with occasional office visits.
Potential for a permanent position.

To apply or for more information, please contact:
Cheryl O'Hara – Regional Manager, Midlands
07597 571520 | 01527 432011
cheryl.ohara@maitlandselwyn.co.uk

At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.

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Customer Care Advisor

Maitland Selwyn

Stafford

Remote

GBP 25,000 - 35,000

Full time

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Job description