CUSTOMER CARE ADVISOR

Customer Care Advisor

Salary: £24,500 per annum (£11.78 per hour)

Location: London, E14 9HF

Contract: Temporary (potential to go permanent)

Hours: 40 hours per week, shifts between Monday – Friday 8.00am – 10.00pm, Saturday 8.00am – 5.00pm

Our client is seeking dedicated Customer Care Advisors to join their dynamic team during their peak season. This temporary role offers a rewarding opportunity to make a positive impact on customer satisfaction.

As a Customer Care Advisor, you will:

• Provide top-notch customer support across various channels, including phone, email, and chat.
• Be the first point of contact for customers, resolving inquiries and complaints related to our product range.
• Ensure customers receive the highest level of care, tailored to their individual needs.
• Collaborate with team members to identify and implement process improvements.

Skills and Experience Required:

• Excellent verbal and written communication skills.
• Strong empathy and ability to connect with customers on a personal level.
• Proven problem-solving skills and a proactive approach to customer service.
• Experience in the food industry or a related field is preferred.
• Proficiency in using Google Suite, Microsoft Office, and CRM systems (e.g., Salesforce) is a plus.
• Flexibility to work in a fast-paced environment and adjust to varying shifts.
• A positive attitude and team-oriented mindset.

Benefits:

• Working culture of fun and sociable team environment
• Pension Scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards.
• Cycle to work scheme