Customer Care Advisor

Pharmacy2U Ltd; Leeds; Hybrid; GBP 26,000; Full time

Job description

Role: Customer Care Advisor

If the following job requirements and experience match your skills, please ensure you apply promptly.

Location: Thorpe Park, Leeds, LS15 8GB (with hybrid working when competent)

Salary: from £25,350 per annum plus extensive benefits & development structure

Contract type: Permanent

Employment type: Full Time

• Starting salary £25,350 unless candidates hold NVQ in Customer Service related subject.

MUST BE ABLE TO START ON 12th May 2025

As Part Of The Recruitment Process, Candidates Will Be Invited To Attend An Assessment Centre At Thorpe Park On One Of The Following Dates:

• Wednesday, 16th April 2025 at 10:00 AM
• Thursday, 17th April 2025 at 1:00 PM

Please ensure your availability for one of these sessions if you wish to proceed with the application.

Working hours: 37.5 hours per week. During training - Monday to Friday between 8.30am and 5.00pm. On completion of training the hours will be working between 8am and 8pm Monday to Friday, with one in 4 Saturday mornings (8.30am-1pm).

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

What’s in it for you?

• Occupational sick pay
• Enhanced maternity and paternity pay
• Contributory pension
• Discounted insurance (Aviva)
• Employee discount site
• Discounted gyms (via our blue light card and benefits schemes)
• Employee assistance programme
• In-house mental health support
• Free onsite parking
• Health and wellbeing initiatives
• Social events throughout the year
• Cycle to work scheme
• Green car scheme*(subject to minimum earnings)
• Registration fees paid (GPhC, NMC, CIPD etc)
• Long service bonus
• Refer a friend bonus
• Blue light card
• Hybrid working
• Commitment to CPD/training
• 25 days annual leave increasing with service
• Annual leave buy and sell scheme
• Discounts & Exclusive offers at The Springs, Leeds
• 25% Discount & health & beauty purchases

What you’ll be doing?

• Assisting customers with a wide range of enquiries regarding their accounts and orders
• Collaborating with key teams across the business (Surgery, Dispensing, Dispatch & Pharmacist teams) and taking ownership of customer issues to see them through to full resolution
• Calling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic service
• Accurately administrating customer account details using our core systems (CDB) & (Sprinklr) as well as Excel and Outlook
• Responding to customer enquiries across several platforms (Telephone calls, e-mails, Live Chat & social media)
• Working a variety of back-office processes to deliver our services
• Ensuring that workplace remains fun, relaxed, and friendly!

Who are we looking for?

• Excellent customer care skills and happy to deal with high volumes of calls
• Numerate and IT literate (used IT systems/MS office suite and is quick to learn)
• Demonstrate drive, initiative, and proactivity in role
• Proven ability to work both as part of a bigger team and individually
• Happy to work in a busy call centre environment
• Strong communication skills (verbal and written)
• Display a high level of accuracy
• Experience of working in a pressured environment, delivering against tight deadlines

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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