Customer Care Advisor

Alcumus; Cardiff; Hybrid; GBP 24,000; Full time

Job description

Department: Customer Experience

Location: Cardiff, UK

Compensation: £23,810 / year

Description

Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

This role sits within our customer care team and is vital to the daily operations of Alcumus SafeContractor. You will be supporting our customers through their accreditation process with Alcumus. We aim to deliver the highest standard of service to our valued clients at all touch points of their journey. We realise we are all far better working together, not only with our immediate team but also wider business areas. We're always collaborating, sharing ideas and knowledge to help improve our working environment.

..and that's where you come in!

What that means day to day

• Answering customer enquiries on live chat, via telephone or email within our committed time scale whilst making sure we are satisfying our customers.
• You will be able to work autonomously, and you will be encouraged to give feedback and suggestions to help improve the customer experience.
• Inform customers of ways they can gain value from their membership with us from other Alcumus products and update them on additional membership benefits.
• Share knowledge within the team and contribute within team meetings.

What you’ll need to be successful

Customer service experience and attention to detail are the most important skills for this role; while previous experience working within a call centre environment would be advantageous, it is not a mandatory requirement for this position.

You will need to be confident in handling customer enquiries via telephone, webchat and email and will have a proven track record in delivering excellent customer service and demonstrating the ability to drive value for both the customer and the organisation.

Our Customer Care Advisors work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.

What you'll get in return

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

Personal Health & Wellbeing / Benefits

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme

Future Planning

• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don't feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.