Customer Care Advisor

JOB TITLE: Customer Care Advisor

LOCATION: Bridgwater, Somerset

SALARY: £24,000 PA

HOURS: 37.5 hours per week, between 8am and 5pm

BENEFITS: Generous holiday entitlement (as well as the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, discount off full gym membership, competitive pension scheme and access to an award-winning Employee Assistance Programme service.

Are you a passionate Customer Care Advisor looking to join a dynamic and innovative team? Our client, a highly successful manufacturing company, is seeking a talented individual like you to provide outstanding customer care and build strong relationships with customers and colleagues alike. Join their welcoming team and be part of their continued success!

MAIN RESPONSIBILITIES:

1. Respond in a professional, polite, and timely manner to queries coming from all channels (email, phone, social media, etc.)
2. Process and manage the full order cycle using the ERP system, including understanding and communicating stock availability, placing orders to meet customers' expected delivery dates, monitoring order status, liaising with couriers, and communicating any issues / delays to customers
3. Keep track of outstanding projects and keep customers updated at all times
4. Manage complaints effectively
5. Learn and adhere to all company procedures and requirements
6. Keep up to date with the company Terms & Conditions and our Customers' Contract Agreements, including returns and product warranties
7. Work closely with the Supply Chain and Sales Managers to overcome blockers and maximise order posting
8. Provide support to the external Sales team
9. Identify opportunities to improve service and provide feedback on potential challenges and root cause analysis

KEY SKILLS:

1. Excellent verbal and written communication skills with previous customer service experience
2. Polite, friendly, and professional demeanour
3. Strong organisational skills and attention to detail
4. Ability to build rapport via phone, chat, and email
5. Competent in Microsoft Office
6. Flexibility and adaptability in managing multiple tasks
7. Problem-solving and analytical skills
8. Positive can-do attitude
9. Self-motivated

NEXT STEPS: Please apply online or send your CV to Nicole.chipperfield@office-angels.com. Alternatively, you can call Nicole on 01823 285440.