Customer Call Handler

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• On-going temp role with the possibility of being perm
• Weekly pay and competitive hourly rate

About Our Client

Our client is a reputable organisation in the Not for Profit and Charities sector. With a team of over 1000 dedicated members, this company is committed to providing support and services to communities in Manchester. This role will based in the Hulme office.

Job Description

As a Temporary Customer Service Advisor you will:

• Liaising with a customer base via multi-channels, i.e telephone, emails and live chat.
• Support first contact resolution of queries including diagnosing and scheduling repairs. Support with rent, ASB, lettings and home ownership queries.
• Providing product and service information to customers.
• Updating information on CRM system.
• Handling and resolving customer complaints regarding products or services.
• Recording customer interactions and transactions accurately.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.

The Successful Applicant

To be successful in this role:

• Experience within a call handling role is essential.
• Excellent communication and interpersonal skills.
• Proficiency in relevant computer applications.
• The ability to handle stressful situations and remain calm under pressure.