Customer Billing Adviser

Water2business; Bristol; On-site; GBP 25,000 - 35,000

Job description

We are looking for a Billing Adviser to work within our friendly and supportive billing team on a fixed-term, nine month contract.

What you'll do

The role is interesting with various daily tasks to ensure accurate and timely bills are produced for our customers. You will also respond to customer queries ensuring we deliver a first-class service and look for solutions to make it even better.

We will invest in your development through regular 121s, coaching and skill building. You will be joining part of a wider retail and commercial organisation which will present you with lots of career opportunities.

From interview to offer, we will keep you updated every step of the way, from day one you will receive a warm welcome to our team and join a unique and personalised onboarding programme.

What you'll need

Our values are Expert, Trusted, Engaging and Helpful and we are looking for someone that is enthusiastic to learn quickly. You will also have excellent communication skills, great attention to detail and be able to work to deadlines.

You enjoy being part of a team and working with others but are also able to use your own initiative and assess information to problem solve. You can think outside the box and put forward suggestions to add value to our business.

An analytical mindset and some excel knowledge are preferable and we would love to hear from you if the role has sparked your interest.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

1. 25 days' holiday rising to 28 with length of service
2. Up to 20% combined pension contribution
3. Opportunity to buy or sell holiday
4. Pay increments yearly rewarding your first 3 years of service
5. Performance related bonus of up to 10%
6. Optimise Health Plan supporting you with your healthcare costs
7. £1000 'Refer a friend/family' scheme
8. Life assurance of up to four times your salary
9. Sustainable benefits including electric vehicle and cycle2work schemes
10. A range of family friendly policies including enhanced maternity and paternity leave
11. Paid community day
12. Cashback and discounts from over 3,000 retailers

Who we are

water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.

We have signed the Armed Forces Covenant and are a Disability Confident committed employer – please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.

We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us.