Customer Banking Agent

ENGINEERINGUK; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job description

Join our dynamic team based in Preston, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collection's role - you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.

You will work in an environment every day that brings new opportunities, the convenience of free parking, easy access to local transport links, and near a shop, making it easy to grab a bite during your breaks.

What's more, after a qualifying period of around 6 months, you'll have the flexibility to work from home if you prefer! Imagine the perfect balance of an office environment and the comfort of your own home.

Job title: Customer Banking Agent

Key information:

• You will work 40 hours per week between 8am - 8pm, Monday - Friday and 9am-5pm Saturday on a rota basis. We will provide shift rota examples at interview stage.
• Training period is approximately 4 weeks, and you will work 8:30am - 5pm Monday - Friday.
• Learning academy following training lasts around 8 weeks where you will work between 8am - 8pm, Monday - Friday and 9am-5pm Saturday on a rota basis.

What's in it for you?

• Internal career progression via Capita Academy, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset.
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
• Voluntary benefits designed to suit your lifestyle.
• Access to our Aviva DigiCare+ Workplace services to support health and wellbeing.
• Access to our Employee Network Groups, which represent every strand of diversity.

What you'll be doing:

• You will be responsible for handling inbound calls, speaking and listening to customers who are in different financial positions, tailoring affordable outcomes to help them on the road to financial health.
• Handling customer complaints should they arise, adhering to Financial Conduct Authority standards.
• Supporting vulnerable customers and addressing their complex needs with care and understanding.
• Working collaboratively with a supportive team to achieve targets and goals.
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service.
• Embracing learning, coaching and development to continuously improve your skills and capability.
• Efficiently navigating multiple systems while engaging with customers, ensuring all information entered is accurate.

Experience: Showcase your expertise in at least one of the following areas:

• Call Centre Customer Service
• Fast-Paced Office Environment
• Healthcare Environment
• Financial Services
• Additionally, experience using multiple computer systems is a must.

Skills: Bring these skills to our team:

• Empathy - Understanding and showing genuine concern for customers' financial difficulties fosters trust.
• Resilience - Maintaining emotional stability and motivation.
• Communication - Strong verbal and written communication skills.
• Problem-Solving - The ability to assess situations and devise effective solutions.
• Attention to Detail - Ensuring all gathered information is accurate.

Join our diverse and dynamic team! With us you'll find countless opportunities to learn new skills and advance your career. This isn't an entry-level role, so some previous experience is essential.

What will happen next:

• Choose apply now to fill out our short application.
• Your application will be reviewed by our recruitment team.
• You will be invited to attend a video interview.
• If you are successful, you will be invited to attend an onsite assessment centre.

Equal Opportunities: We're an equal opportunity and Disability Confident employer, committed to providing an inclusive recruitment process.

Location: Preston - Tulketh Mill, United Kingdom

Time Type: Full time

Contract Type: Permanent