Customer Assistant - Service and Safety Assistant - Rochdale Riverside

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Customer Assistant - Service and Safety Assistant - Rochdale Riverside

Client: Marks and Spencer

Location: United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

71a799d6b66f

Job Views:

5

Posted:

28.03.2025

Expiry Date:

12.05.2025

Job Description:

Customer Assistant - Service and Safety Assistant - Rochdale Riverside

Work Pattern:

Over 18s

Key Accountabilities and Measures

• Provide customers with a visible presence at the beginning of their shopping journey.
• Welcome customers to the store with a smile, making eye contact, and using greeting techniques to deter theft.
• Support other areas within the store as needed.
• Be knowledgeable of the store, marketing messages, latest products, and common inquiries.
• Assist customers in navigating the store and provide the right level of support.
• Thank customers for shopping with us when they exit.
• Deal calmly and empathetically with various retail circumstances, including confrontational situations.
• Respond to door alarms sincerely, resolving any customer issues.
• Act as a visible deterrent against violence, anti-social behaviour, theft, and criminal activity.
• Identify and monitor suspicious persons or activities and engage customers to deter theft.
• Report incidents through the M&S Incident reporting process and to the police when necessary.
• Ensure that persons served with a trespass notice do not re-enter the site.
• Carry a store radio and engage with police and security personnel to improve service.
• Apprehend external thieves only if necessary and in line with business policy.
• Report incidents of known or suspected internal theft or malpractice.

Key Skills

• Confident with a friendly and natural personality.
• Strong communication skills to engage customers.
• Ability to focus on greeting customers and deterring suspicious activity.
• Empathy with M&S brand and values, including service behaviours.
• Self-motivated and willing to try new approaches.
• Maintain high standards of appearance and uniform.
• Good observation skills are beneficial.

Key Relationships and Stakeholders

• Store Management team
• Store Colleagues
• Operational Security Manager
• Regional teams (RLPMs/RCOMs)
• Store Detectives
• SOC
• Police
• Local Networks

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, starting with our recruitment and selection process. We are happy to talk flexible working.

If you require reasonable adjustments in our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met for a fair and transparent assessment process.