Customer Assistant - Operations/Warehouse - Merthyr Tydfil

Customer Assistant - Operations/Warehouse - Merthyr Tydfil, United Kingdom

Client:

Marks and Spencer

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c08a7ced2e30

Job Views:

4

Posted:

16.02.2025

Expiry Date:

02.04.2025

Job Description:

The work pattern for this vacancy is:

Sunday 11:45 - 17:00
Thursday 16:45 - 22:00
Friday 16:45 - 22:00
Saturday 11:45 - 17:00

Purpose

• To deliver a great shopping experience for customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation, availability, and keeping the store clean and tidy
• Utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help improve processes
• Share knowledge and experience with colleagues to support skill and confidence building
• Own learning & development and proactively access digital learning solutions
• Know daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand store priorities and their role
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understand how M&S operates, its strategy, future, and the role played
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for it regularly
• Set performance objectives in conjunction with the line manager and in line with business plans
• Accountable for planning and managing work efficiently to meet objectives
• Curious and asks questions to challenge the status quo
• Effective at communicating intentions clearly and simply
• In control of reactions and shares perspectives to create better team dynamics
• Copes well with change and recovers quickly from its impact
• Builds positive relationships by being a good listener and establishing connections

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right the first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up-to-date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities